NYC Ride Booking Terms of Service

Cancellation and refunds

• At least 7 days (168 hours) before pickup: 10% cancellation fee; 90% refunded.
• At least 24 hours but less than 7 days: 30% cancellation fee; 70% refunded.
• Less than 24 hours before pickup: cancellation is permitted, but no refund is due.

Percentages apply to the paid booking amount. Time is measured from receipt of your cancellation request to the agreed pickup time. Contact official support with your booking reference and retain the acknowledgement. Cancellation and refund processing are separate; a cancellation acknowledgement is not proof that a refund has arrived.

Waiting time

Pickup includes 30 complimentary minutes. Additional waiting is USD 50 per started 30-minute block. For example, 45 or 60 minutes total waiting costs USD 50; more than 60 and up to 90 minutes costs USD 100.

Waiting begins at the agreed pickup time, not an early driver arrival. Driver lateness is not charged to the passenger. Operations manually checks flight information. Contact support for delays or early arrival to confirm a revised pickup time. Additional waiting depends on driver availability; charges must be disclosed and confirmed before continuing.

Policy version: 2026-09-11