DidiBooking Privacy Policy

DidiBooking is a brand operated by Dragon Byte Design Inc. Questions about this policy or requests to access, correct, or delete personal information may be sent to [email protected] with “Privacy Request” in the subject line.

Identity and contact information

• Name, phone number, email address, billing address, account credentials, emergency contact, and business contact details.
• WeChat, WhatsApp, or other communication account details when you choose to provide them.

Booking and trip information

If you book for someone else, you must be authorized to provide their information and make this policy available to them.

• Pickup and drop-off locations, reservation date and time, itinerary, stops, hotel, cruise terminal, or train station details.
• Flight number, airport and terminal; passenger and luggage counts; child-seat, accessibility, vehicle, and language preferences.
• Driver and vehicle matching, booking changes, cancellations, refunds, and support records.

Payment and transaction information

Full card numbers and security codes are generally handled directly by our payment processor. We do not intentionally store them unless necessary and legally permitted for a transaction or dispute.

• Payment status, order amount, discounts, refunds, disputes, billing name and address, payment-method type, transaction identifiers, and limited card details.

Device, communications, and support information

• IP address, browser, device and operating-system type, identifiers, language, time zone, access time, referring pages, clicks, cookies, and approximate or authorized precise location.
• Messages, support history, complaints, reviews, feedback, trip photos or attachments, and—where lawful and after notice—call recordings.

Driver and fleet application information

A third-party screening provider may process information under its own privacy policy.

• Identity and contact details, date of birth, verification information, driver license, driving record, work and driving experience.
• Vehicle make, model, year, color, plate, photos, registration, inspection, insurance, permits, service areas, availability, and languages.
• Tax and payout information, lawful background-check results, ratings, complaints, safety events, and service performance.

Sensitive personal information

Where necessary, we may process precise location, driver-license or government ID numbers, financial information, or account-verification information only for service delivery, safety, fraud prevention, legal compliance, and other legally permitted purposes. We do not use facial recognition or other biometric identification without separate express consent and required notice.

• You, someone booking for you, or the business or organization you represent.
• Our website, forms, applications, drivers, fleets, and transportation partners.
• Payment, identity-verification, anti-fraud, flight, map, navigation, marketing, analytics, and other service providers.
• Public records, referrals, and other parties legally permitted to provide information.

• Create and manage accounts; accept, confirm, dispatch, and complete reservations; and provide drivers with the trip details they need.
• Match suitable drivers, vehicles, or fleets; monitor flight changes; and coordinate pickup timing.
• Process payments, authorizations, refunds, disputes, driver compensation, and related accounting.
• Send booking confirmations, driver details, arrival reminders, security notices, and other transactional communications.
• Respond to questions, complaints, lost-property reports, accessibility requests, and other support needs.
• Review driver and fleet applications; manage safety, incidents, insurance, fraud, abuse, and unauthorized access.
• Improve our website, pricing, dispatch, service quality, and customer experience; measure traffic and marketing performance.
• Send marketing only with any consent required by law; enforce agreements; comply with legal obligations; and protect legal rights.

We may use cookies, pixels, local storage, and similar technologies to operate the site, remember language and service preferences, maintain sessions, prevent fraud, understand traffic and page performance, measure promotions, and improve booking.

• Where law requires consent for non-essential cookies, we will provide an appropriate choice through a consent or settings tool.
• You may delete or restrict cookies in your browser, but blocking essential cookies can affect account and booking functions.

We do not sell personal information solely in exchange for money. We disclose only what is reasonably necessary for the purposes below.

Drivers, vehicles, and fleets

The provider assigned to a trip may receive the passenger name, contact details, pickup and drop-off points, flight details, group and luggage size, and reasonable service needs. They may use this information only to provide and support the trip.

Technology and business providers

These providers may process information only under their contracts, our instructions, and applicable law.

• Hosting, cloud storage, payment, maps, navigation, flight data, customer management, dispatch, messaging, email, and telephone providers.
• Identity, driving-record, screening, analytics, security, anti-fraud, accounting, insurance, legal, and professional advisers.

Analytics and advertising

Some privacy laws may treat transfers through analytics or advertising cookies as “sharing.” Where required, we provide a way to opt out of applicable sale, sharing, or targeted advertising and honor a legally valid browser-based opt-out signal such as Global Privacy Control.

Legal, safety, and business events

We may disclose information when reasonably necessary to comply with law or legal process, investigate fraud or incidents, protect people and rights, handle insurance claims, or support a merger, financing, acquisition, reorganization, asset sale, or bankruptcy under appropriate confidentiality and legal safeguards.

When you provide contact details and make any required selection or consent, we may send booking confirmations, one-time codes, driver and vehicle details, trip or flight updates, pickup reminders, customer-support and safety notices, and marketing messages you have agreed to receive.

• Message and data rates may apply. Marketing consent is not a condition of purchase.
• Follow the message instructions to opt out of marketing. We may still send non-marketing messages needed for bookings, transactions, service, or account security.

We keep personal information only as long as reasonably necessary for the purposes in this policy, our contracts, and legal obligations. Retention depends on the service relationship; order, refund, tax, accounting, insurance, and regulatory needs; complaint or dispute periods; security and fraud-prevention needs; and the nature and sensitivity of the information.

When information is no longer needed, we delete, anonymize, or securely dispose of it unless law requires continued retention.

We use administrative, technical, and physical safeguards appropriate to the nature of the information and the size of our operations, including access controls, authentication, transmission protection, monitoring, and employee and provider management.

No internet transmission or storage system can be guaranteed completely secure. Protect your password and devices and tell us promptly about suspicious activity. If a security incident requires notice, we will notify affected people and authorities as required by law.

Depending on where you live and the law that applies, you may have the rights below.

• Confirm whether we process your information; access it; correct inaccuracies; or request deletion.
• Request limits on certain processing, withdraw consent, or receive a portable copy where applicable.
• Opt out of sale, sharing, or targeted advertising as legally defined; appeal a request decision; and exercise rights without unlawful discrimination.

Email [email protected] with “Privacy Request” in the subject. We may verify your identity and, for an authorized agent, request proof of authority. Legal exceptions may require us to keep or use information to complete a trip, process payment, comply with tax or insurance rules, prevent fraud, or handle a dispute.

This section applies only when a relevant state privacy law applies to Dragon Byte Design Inc. and the processing at issue. Eligible consumers may request access, correction, or deletion and may opt out of sale, sharing, or targeted advertising as those terms are legally defined.

We do not unlawfully discriminate against consumers for exercising privacy rights. If we engage in legally defined sale or sharing, we will provide a clear opt-out and recognize Global Privacy Control where required. Nothing in this policy means a particular state law necessarily applies to us.

Accounts, bookings, and driver applications are intended for adults age 18 or older. A minor may ride as a passenger when a parent, legal guardian, or other authorized adult makes the reservation. We do not knowingly collect personal information directly from a child under 13 through the website. Contact us if you believe a child provided information without appropriate authorization.

Our site may link to payment providers, maps, social media, and other third-party services. Those services have their own privacy policies, and we do not control their practices. Review the applicable policy before leaving our site or using a third-party feature.

DidiBooking operates primarily in the United States. If you access our services from elsewhere, information may be transferred to and processed in the United States, where data-protection laws may differ. We use any safeguards required by applicable law.

We may update this policy as our business, technology, or legal obligations change. The revised policy will appear on this page with a new “Last updated” date. Where required, we will give additional notice of a material change through the site, email, or another reasonable channel.

For questions about personal information, cookies, driver application materials, or this policy, contact Dragon Byte Design Inc. / DidiBooking at the address, phone number, or email below. Use “Privacy Request” in the email subject line.