Add the correct flight before travel day
Use the flight that actually lands at the pickup airport, not the first flight in a connecting itinerary. The airline code and number help operations identify schedule changes; a departure city or estimated arrival time alone is not enough.
If the arrival time changes
Check My Trip and keep the passenger’s phone available. Flight monitoring helps coordination, but it does not replace direct communication when the airline changes the flight number, airport or travel date. Send the new information through the verified support channel as soon as possible.
If the flight is cancelled
A cancelled flight does not automatically cancel the ground-transportation booking. Contact support promptly so the team can review rescheduling or cancellation under the terms accepted for the booking.
After landing
Complete immigration and baggage collection, then follow the current meeting instructions. If a bag is delayed or the passenger is held inside the terminal, update the driver or support instead of silently missing the pickup window.
This guide provides general planning information. Live price, availability, included services, vehicle assignment and cancellation terms are shown in your quote and booking confirmation.
